Bring the Four Swordsmen of Client Service With You Part II of Lessons From the Master:Building Trust I received a lot of positive feedback from last week’s discourse between the Young Professional and the blind Master. One subscriber, however, asked about the statement the Young Professional just tosses out about knowing how to build Trust…
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Be Impressed, Grasshopper, Not Impressive “Master,” the Young Professional addressed his mentor, “You have told us that in order to hire us, a client must Like us and Trust us.” “That is correct, Grasshopper,” the Master replied. “I understand how I can earn a client’s Trust,” continued the Young Professional, “But how do I get
Even Engineers Sell “I’m an engineer, Sandy, not a salesman,” my client Ted pleaded, “Why do you insist on talking about sales?” “Ted,” I asked, “there are a lot of engineers who do what you do out there. Why do clients choose you?” “Wait, that’s not fair,” Ted exclaimed. “You answered my question with a
Are You Focused on The Right Solution?Keri, a therapist with an MSW degree and state certification who specializes in teen problems’ recently consulted me to help her transition into being a coach specializing in motivating troubled teens.“Why do you want to change?” I asked her. “What will be the difference between your coaching services and
If That’s How You Treat Me, How Can I Send My Friend? A few years ago, Eric, one of my non-advisor clients, asked me to refer him to an advisor who could help him get more life insurance. I happened to have just started working with a husband-wife advisory team in Eric’s state, Andrea and
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Thomas Edison had a ridiculous idea in 1878–to create a safe, cost-effective lamp that ran on… electricity! Everyone knew that attempts to use electricity to create light had resulted in fires, explosions and meltdowns; it could never be used to safely light anything. Edison, however, believed that it was possible to use electricity to create
Waddaywant? Establish a goal, devise a plan to reach it, and… Read More »
