I have no e-letter for you today, just a link to a wonderful, moving video about customer service and imagination. Enjoy your holiday and get ready for an incredible New Year. It’s only 3 minutes long and I promise you it will be worth your while. Here’s the link: Customer Service Video Please feel free…
Season’s Greetings Wishing you… every happiness this Holiday Season and prosperity in the New Year. Thank you for being part of my e-mail family. If you’ve purchased books or audio programs from me, or let me help you as a coach, thanks for your faith in me. I look forward to continuing
“Before we discuss whether we’re all in sales,” I asked at a recent workshop, “someone tell me what selling is?” “Getting people to buy what you’re offering,” one attendee answered. “Manipulating them into doing what you want them to do,” volunteered another. “Twisting their words around so they feel like they’re foolish if they don’t use your services,” proclaimed another.
Focus on What you Have and Give Thanks Fifteen years ago tomorrow, my Thanksgiving dinner was homebaked bread-not because I loved bread, but because I couldn’t digest anything else. I had lived through a horrific automobile accident, a diagnosis of colon cancer and the news that it had started to spread, two major abdominal surgeries,
Bring the Four Swordsmen of Client Service With You Part II of Lessons From the Master:Building Trust I received a lot of positive feedback from last week’s discourse between the Young Professional and the blind Master. One subscriber, however, asked about the statement the Young Professional just tosses out about knowing how to build Trust
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Be Impressed, Grasshopper, Not Impressive “Master,” the Young Professional addressed his mentor, “You have told us that in order to hire us, a client must Like us and Trust us.” “That is correct, Grasshopper,” the Master replied. “I understand how I can earn a client’s Trust,” continued the Young Professional, “But how do I get
