I‘m always amazed how people stumble and falter when they’re asked what they do for a living. Some actually dread the question. In the United States, “What do you do?” is the most often asked question in a social or business setting. When someone asks it in a group of people, they are simply looking…
In the Great Swamp Race, two runners led the pack. Fred was running this grueling race through twisted vines, muck and mire in the alligator-infested swamp, motivated by his desire to win the gold medal by crossing the finish line first. Ted, on the other hand, might have started out with the same intention, but
Happy New Year! I know. I know… This is the time you want to sit down and make those resolutions. “I’m going to make a lot more money this year.” “I’m going to finally lose some weight.” Some of you will even take the first steps. You’ll spend a few minutes taking a look around
I have no e-letter for you today, just a link to a wonderful, moving video about customer service and imagination. Enjoy your holiday and get ready for an incredible New Year. It’s only 3 minutes long and I promise you it will be worth your while. Here’s the link: Customer Service Video Please feel free
Season’s Greetings Wishing you… every happiness this Holiday Season and prosperity in the New Year. Thank you for being part of my e-mail family. If you’ve purchased books or audio programs from me, or let me help you as a coach, thanks for your faith in me. I look forward to continuing
“Before we discuss whether we’re all in sales,” I asked at a recent workshop, “someone tell me what selling is?” “Getting people to buy what you’re offering,” one attendee answered. “Manipulating them into doing what you want them to do,” volunteered another. “Twisting their words around so they feel like they’re foolish if they don’t use your services,” proclaimed another.
