When Is It OK to Lie?
Tell the truth. Our clients may lie, but when we do, we risk losing trust–and them.
You Lost Me At “Hello”
I was calling an accountant client of mine—we’ll call him Bill Peterson. The phone rang seven times, so by then, I was expecting his voice mail. Instead, I was greeted by an unhappy, bored, stressed-sounding female voice. “Mr. Peterson’s Office,” the voice grumbled crankily. “May I speak with him?” I asked politely. “He’s busy right now,”
What’s Keeping You from Having What You Want? (Do You Dance?)
“…And when you get the choice to sit it out or dance, I hope you dance! I Hope You Dance.” —Lee Ann Womack I’m going to admit something to you now that not every coach will admit: Sometimes, coaching doesn’t work. The professionals I work with usually seek me out to deal with one of two major
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Why People DON’T Get Help
I’m fascinated by the reasons that professionals who are feeling stuck, frustrated, or burnt out—or who are not where they want to be in their practices, businesses, or lives—don’t reach out for the help they need. These reasons include: 1) The John Wayne Syndrome: “Real men [and women] don’t ask for help. They figure out
You Made a Mistake?…Quick, HIDE!
My father told me a story once about how he had owed a friend, Jim, $10,000 that he couldn’t yet repay. My father had honestly intended to repay the loan on time, but the money Dad was waiting for from another deal was delayed, and now he found himself pacing the bedroom floor at 1:00
Wonders, Not Wondering
HAPPY THANKSGIVING! I wrote most of what I am recounting here in REACHING… four years ago. When I looked at this story again today, I found there was more reason than ever before to share it with you and the rest of my e-letter family. Nineteen years ago tomorrow, my Thanksgiving dinner was nothing but