Satisfaction is the lowest acceptable level of service to a client. You have to know you deserve referrals–and to really earn them, you have to go for the gold! Want to learn more? check out my Referral Mastery Webinar Series.
“I’VE JUST LOST MY BIGGEST CLIENT!“ Edwin, a management consultant I coached many years ago, blurted out on the phone one day. “What am I going to do now?” Edwin’s one client provided him with half of his six-figure income. The loss was, he told me, through no fault of his own and at the “worst possible
I thought I’d share an e-mail I received recently from an attorney who attended one of my programs… Dear Sandy, I am a corporate attorney. At a recent event for alumni of my college, I met an alumnus, George, who had started a company with a partner and was looking for an attorney to help him with several matters on
Are you finding yourself spending too much time focused on unimportant distractions and wondering how you can better manage your time? This week, Sandy offers a super simple, low-tech solution to this familiar problem. Implement his suggestion, and you’ll flow through your day focused on the progress that REALLY matters. If you’re ready to focus
Most of us let our fears get in the way of doing what we love. Seventeen years ago, I was so afraid to let go of my law practice and pursue something I loved, that I honestly believed I simply didn’t know what I loved. This is the reality with which many of my clients
“You want me to call up my previous clients, just to see how they’re doing?” my client Alicia asked me two weeks ago. She was astonished that I would suggest something so forward. “Isn’t that unprofessional–or unethical?” she continued. “Do you care how they’re doing?” I asked her. “Well, of course I do,” came her reply. “Why, then, would
