OVER-Deliver / UNDER-Promise Your client or customer wants to see a report as soon as possible. It’s almost impossible for you to have it ready before next Wednesday, but under pressure, you promise it to her by this Friday. “Why did I do that?” you ask yourself. Your intentions were good. You didn’t want her…
Yesterday, my coach, Rich, called me with only one purpose. He wanted to tell me that I was doing well! We didn’t have a scheduled appointment. This marked the third time in our working relationship that Rich had called me simply to say “Great job!” or to offer his help. I’m telling you about his
As a coach who believes in this work, I have a coach of my own—Rich—who basically tells me the same things I tell my clients. In any profession, we’re always learning. This week, Rich gave me an assignment that I sometimes give to my clients: Identify your five most recent new clients and tell me
One way to be sure that you’re living the life you want is to identify what your values are, and then to allow all of your actions and decisions to be based upon those values. My friend Bruce, who died a few years ago, lived by five values that he shared joyfully with anyone who
Live by Your Values…or Bruce’s Values (Revisited) Read More »
“NINE referrals today,” Dan, a financial advisor in one of my workshop programs, wrote to me. This doesn’t sound like a big deal to some people, until they put it in perspective. Up until that day, Dan was averaging four or five referrals per YEAR. The fact that he could receive his usual year’s worth
I spent a couple of hours last week with Reed, an attorney who had heard about my coaching practice and asked to meet with me to see if it was something that could benefit him. As soon as we sat down together, I asked Reed what it would take to make our session amazing for
